Warranty

Sunbeam's Replacement or Repair Guarantee

Most of Sunbeam appliances are covered by a replacement or repair guarantee, which is in addition to your rights under the Australian Consumer Law. Many Sunbeam appliances have guarantee periods exceeding 12 months, highlighting Sunbeam's commitment to the highest standards of quality. Please see below for a list of Sunbeam products and their applicable warranty period.

Should your appliance develop any malfunction during the warranty period due to faulty materials or manufacture, we will replace or repair it, at our discretion, free of charge. Products presented for repair may be replaced by refurbished products of the same type rather than being repaired.  Refurbished parts may be used to repair the products.

Your guarantee does not cover misuse or negligent handling, and normal wear and tear. Similarly your guarantee does not:

  • cover freight or any other costs incurred in making a claim; or
  • extend beyond 3 months if the appliances are used in commercial applications.

The benefits given to you by this guarantee are in addition to your other rights and remedies under any laws which relate to the appliance. In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.

Should you experience any difficulties with your appliance during the guarantee period, please contact our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New Zealand.

Alternatively, you can send a written claim to Sunbeam at the address listed on the left of this page. Upon receipt of your claim, Sunbeam will seek to resolve your difficulties or, if the appliance is defective, advise you on how to obtain a replacement or refund.

To assist us in managing warranty claims, we recommend you register your product as soon as practicable after purchase by:

  • completing and returning to us the warranty card included with your product; or
  • creating a MySunbeam account on our website and registering your product. 

Should your appliance require repair or service after the guarantee period, contact your nearest Sunbeam service centre. For a complete list of Sunbeam’s service centres, click here

Warranty table

Most Sunbeam appliances have a minimum 12 month replacement or repair guarantee period, unless otherwise specified in the table below.

If your product does not appear here please contact us.

Product group Model numbers Warranty Type Duration
Blenders PB9800/PB9600
All other models
Replacement
Replacement
12 months (5 year motor)
12 months
Coffee grinders EM0480/EM0700/EM0500
All other models
Replacement
Replacement
12 months (5 year motor)
12 months
Coffee machines EM9300
EM7000
EM6910
All other models
Repair
Repair
Repair
Replacement
12 months
12 months
12 months (5 year pump)
12 months
Electric blankets Sleep Perfect models
All other models
Replacement
Replacement
3 years
2 years
Emjoi epilators AP3RPN
All other models
Replacement
Replacement
12 months
2 years
Fans All models Replacement 2 years
Food processors LC9000/LC8900
LC7600/C
All other models
Replacement
Replacement
Replacement
12 months (10 year motor)
12 months (5 year motor)
12 months
Frypans FP8910/FP8610/FP8950
All other models
Replacement
Replacement
12 months (25yr on surface only)
12 months
Hair stylers All models Replacement 2 years
Heaters All models Replacement 2 years
Heat pads All models Replacement 2 years
Ice cream makers GL8200
GL5500
Repair
Replacement
12 months
12 months
Ironing boards All models Replacement 5 years
Irons All models Replacement 2 years
Juicers JE8600/JE7600
All other models
Replacement
Replacement
12 months (5 year motor)
12 months
Kettles KE9600
All other models
Replacement
Replacement
12 months (2 year element)
12 months
Milkshake makers All other models Replacement 12 months
Mixmasters MX9200
All other models
Replacement
Replacement
12 months (5 year motor)
12 months
Skillets SK6410/SK6450
All other models
Replacement 
Replacement

12 months (25 years on stainless steel surface)
12 months

Toasters TA9200/R, TA9400/R
All other models
Replacement
Replacement
12 months (5 year element)
12 months
Woks WW8900B/WW8950
All other models
Replacement
Replacement

12 months (25 years on stainless steel surface)
12 months