Product Safety Recall Sunbeam Sous Chef™ Stir Multi Cooker model MU3000
At Sunbeam, the well-being of our consumers a top priority. As part of our continuous product improvement efforts, we recently conducted internal and external testing on the Sous Chef Stir Multi Cooker to evaluate its performance. As a result of these tests, we identified the slow cooker mode setting does not meet our rigorous performance standards and may not reach and maintain the temperatures necessary to fully cook food in the time allotted.
Out of an abundance of caution, Sunbeam is issuing a voluntary recall of the Sous Chef Stir Multi Cooker sold in Australia. While we have already removed this product from retail shelves, we encourage consumers that have purchased the Sous Chef Stir Multi Cooker in Australia from March 2017 to May 2017 to return their product to the retail store for a full refund. For more than 100 years, our commitment to consumers is to deliver products that meet the superior standards consumers have come to expect from Sunbeam and want to show our gratitude. Once you’ve received a store refund, please reach out to our consumer services team at 1300 138 774 (Monday-Thursday 8:30 am – 5 pm AEST, Friday 9:30 am – 5 pm AEST) or visit https://www.sunbeam.com.au/en/Service--Support/Service-Support/ to receive a token of our appreciation. In the meantime, we encourage consumers if in doubt, to use a meat thermometer to measure the internal temperature of meat to ensure it’s properly cooked prior to eating.
We sincerely apologise for any inconvenience this may have caused our consumers and appreciate their understanding.