Product Safety Recall Sunbeam Aeroglide Rapid Iron SR6370
At Sunbeam, we are committed to providing our consumers with innovative, high-quality products that enhance their lives. As part of our continuous efforts to improve our products, we conducted a routine quality compliance review of the Aeroglide Rapid Iron SR6370. We identified that a limited batch of the Aeroglide Rapid Irons, sold exclusively in Australia, did not meet our quality and safety standards. This is an isolated issue that only impacts Aeroglide Rapid model number SR6370, type 1128 2000 – 2400W, and the date code 5216. No other date codes are affected. The product poses no immediate safety threat to consumers and there have been no consumer complaints or incidents.
As soon as we identified the issue, we notified local authorities and suspended the distribution of the affected products. As a precautionary measure, we are issuing a voluntary product recall in Australia. We encourage consumers who purchased the Aeroglide Rapid Iron, to return the product to Sunbeam for a full refund or a higher valued product replacement. The model number, type and the date code can be found on the white rating label, which is located on the heel of the iron.
To determine if your iron is affected and receive a refund or higher valued replacement product, consumers can contact our consumer services team at 1300 138 774 (Monday-Thursday 8:30 am – 5 pm AEST, Friday 9:30 am – 5 pm AEST).
For more than 100 years, consumers have come to expect products that meet superior standards and we are working diligently to resolve this issue and deliver on our commitment. We sincerely apologize for any inconvenience this may have caused our consumers and appreciate their understanding.