Support & Service

Need help using your Sunbeam appliance? Get practical answers, warranty information and more right here.

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Contact us directly

Australia

Units 5-6,
13 Lord Street
Botany NSW 2019*
*Please note that NO repairs can be carried out at this address.

Postal address:
Locked Bag 5040
Botany NSW 2019

Tel: 1300 881 861 Customer Service Hours
Weekdays 8.30am-5pm,
Tuesdays 9.30-5pm

New Zealand

Unit 3, Building D
26 Vestey Drive
Mt Wellington
Auckland 1060
New Zealand*
*Please note that NO repairs can be carried out at this address.

Postal address:
PO Box 12463,
Penrose,
Auckland 1642
New Zealand

Tel: 0800 786 232 (0800 SUNBEAM) Fax: +64 9 912 3577

Warranty

All Sunbeam appliances are covered by our Replacement or Repair Guarantee, which is your guarantee of Sunbeam reliability. Many Sunbeam appliances have extended guarantee periods, highlighting Sunbeam's commitment to the highest standards of quality. Please see below for a list of Sunbeam products and their applicable guarantee period.

Should your appliance develop any malfunction during the guarantee period, due to faulty materials or manufacture, we will replace or repair it for you, absolutely free.

Your guarantee naturally does not cover misuse or negligent handling, and excludes breakables such as glass or ceramic items, consumables and normal wear and tear.

In Australia, this guarantee is additional to the conditions and guarantees which are mandatory as implied under the Trade Practices Act 1974 and State and Territory Legislation.

If your appliance is still covered by its guarantee, please contact the Sunbeam Customer Service Team, who will be able to assist you in what to do next.

Warranty table

All Sunbeam products have a 12 Month Replacement Guarantee otherwise specified. Please see the table below for more information.

If your product does not appear here please contact us for further information.

Product group Model numbers Warranty Type Duration
Air Cleaners All models Replacement 1 year
Blankets All models Replacement 3 years
Blender PB9500/PB9600
All other models
Replacement
Replacement
1 year (5 year motor)
1 year
Coffee grinders EM0480
All other models
Replacement
Replacement
1 year (5 year motor)
1 year
Coffee machines EM8910
EM6910
EM5800
All other models
Repair
Repair
Repair
Replacement
1 year
1 year
1 year (5 year pump)
1 year
Food processor LC8900
All other models
Replacement
Replacement
1 year (10 year motor)
1 year
Frypans FP8910 & FP8610
All other models
Replacement
Replacement
1 year (25yr on surface only)
1 year
Hair Clippers All models Replacement 2 years
Hairdryers HD8600
All other models
Replacement
Replacement
3 years
2 years
Hair stylers All models Replacement 2 years
Heaters MF2000, MF1500,
MF2600, HE4500,
HE4800, HE4910,
HE3100, HE3900
Replacement 3 years
Heaters All other models Replacement 2 years
Heat Pads All models Replacement 2 years
Ice cream Makers GL8200
GL5400
repair
replacement
12 month
12 month
Ironing boards All models Replacement 5 years
Irons All models Replacement 2 years
Juicers JE8900, JE7600, JE6400S
All other models
Replacement

Replacement
1 year (5 year motor)

1 year
Kettles KE9200/R
All models
Replacement
Replacement
1 year (2 year element)
1 year
Milkshake makers MS8500B
All other models
Replacement
Replacement
1 year (5 year motor)
1 year
Massagers All models Replacement 1 year
Mixmaster MX8900
All other models
Replacement
Replacement
1 year (5 year motor)
1 year
Personal Scales All models Replacement 1 year
Toasters TA9200/R
TA9400/R
All other models
Replacement

Replacement
1 year (5 year element)

1 year
Water chillers WF5900 & WF6400
WF7500
Replacement
Replacement
2 years
1 year